| Program: | Long-Term Care Family Support and Action Line | ||
| Organization: |
Ontario. Ministry of Long-Term Care |
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| Description of Services: |
Government service concerning long-term care homes in Ontario * handles concerns and registers complaints about long-term care homes * initial calls or written complaints are answered by ACTION Line staff * callers can also have their complaints forwarded to an Independent Complaints Facilitators Handles urgent and non-urgent complaints |
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| Requirements | |||
| Fees: | Free | ||
| Eligibility - Population(s) Served: | People with concerns or complaints about an Ontario long-term care home | ||
| Application: | Call | ||
| Accessibility Notes: | By email, mail or phone, not in-person | ||
| Languages: | English ; French | ||
| Area(s) Served: | Ontario | ||
| Contact Information | |||
| Toll-Free: | 1-866-434-0144 | ||
| Email: | mltc.correspondence@ontario.ca | ||
| Website: | www.ontario.ca/page/long-term-care-home-complaint-... | ||
| Address: |
c/o Director - Long-Term Care Inspections BranchLong-Term Care Operations Division 438 University Ave, 8th Fl Toronto, ON M7A 1N3 |
Map | |
| Hours: | Daily 8:30am-7pm | ||
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This information is provided by thehealthline.ca. It was last completely updated on: 2/5/2026 |
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